Certificate Compliance Manager for LearnDash

CCM creates a durable record when LearnDash awards an eligible Course, Quiz or Group certificate. The record receives an atomic certificate ID and a random public token.

The learner identity, award, certificate, completion date and expiry are frozen at issuance. Later edits to the WordPress user, LearnDash content or certificate settings do not rewrite the historical record.

Configure the ID format globally under Certificate Compliance → Settings. Literal segments such as COURSE, QUIZ and GROUP identify the certificate type; they are not Course-title variables.

Set a global expiry rule or override it on an individual native LearnDash certificate. Supported rules include a relative period, a fixed date and no expiry.

CCM resolves each record as Valid, Expiring Soon, Expired or Revoked. The Expiring Soon window is configured globally. Setting the window to zero disables that state and its notification.

Administrators can change a record’s expiry date, revoke it with an internal reason, or reactivate it. Revocation reasons remain private and are available in administrative and authorized compliance reporting, not on the public verification card.

Course certificates can optionally freeze Course-step progress, Quiz assessment results and first-pass or retake history. Configure the global behaviour in CCM Settings, then inherit or override it from the Course Page settings.

CCM enumerates the Course-specific LearnDash steps itself rather than relying on a generic progress label. Quiz evidence can use the best passing attempt or most recent passing attempt and can require a minimum number of eligible quizzes.

When a Course has no eligible assessment data, CCM displays Non-assessable rather than treating the Course as a zero-percent result.

CCM supports public lookup by certificate ID and direct verification through the opaque token contained in the verification URL and PNG QR code.

Choose the Credential Card or Formal Record layout and configure the public learner, award, completion, expiry, instructor, Group and evidence fields.

The Credential Card can display an optional image selected from the WordPress Media Library. The image is constrained to the card header and does not alter the Valid, Expiring Soon, Expired or Revoked status alignment. CCM does not automatically use the WordPress Site Logo or Site Icon. The Formal Record layout intentionally displays no icon.

After a credential is resolved, the verifier includes a print action below the record. Printing produces the verification record only: site navigation, footer content, search controls, action buttons and the learner’s protected native certificate are excluded. The printed record includes the date and time of verification in the site’s configured timezone.

Course, Quiz and Group award emails can be enabled independently. Configure a shared editable HTML template and optional type-specific subject lines. Initial award emails can include the learner’s native LearnDash certificate PDF.

Enable the administrator-copy option to BCC the current WordPress Administration Email Address on CCM email. CCM does not add a duplicate recipient when the learner’s address is the same as the administration address.

The optional Expiring Soon notification has its own editable subject and message and supports the same documented CCM email tokens as the award message. It does not attach the native certificate PDF.

WordPress Cron checks existing issuance records for credentials entering the configured Expiring Soon window. One notification is claimed for each exact recorded expiry date. If an administrator changes the expiry date, the credential can become eligible for one new notice when the revised date later enters the warning window.

Revoked, expired and non-expiring records are excluded. CCM attempts a failed notification no more than three times for the same expiry date and records the failure in the Issued Certificates administration view.

CCM uses wp_mail() and does not configure SMTP. Use a reliable SMTP or transactional-mail service on production sites.

Open Certificate Compliance → Issued Certificates to search and filter issuance records by learner, email, certificate ID, type, status, Course, Quiz, Group and date.

Each record provides its verification count, last verification date, expiry editor, revoke or reactivate action, email resend and internal lifecycle information. Expiring Soon notification activity and terminal delivery failures are also recorded here.

CSV export uses the same active filters as the visible report.

Create a page containing [lecv_certificate_report], then admit specific users from the CCM report-access settings. A WordPress role alone does not grant report access.

Scope admitted users to selected Courses, Quizzes, Groups, managed LearnDash Groups or all records. The responsive dashboard and its CSV export apply the same authorization boundary.

Site administrators receive access by default unless administrator report access is explicitly disabled. LearnDash Group Leaders can optionally receive records for their managed Groups.

The historical registration workflow scans retained LearnDash completion activity and prepares eligible Course awards that have a current native certificate assignment.

Review the proposed learner, Course, certificate, original completion date and calculated expiry before importing. CCM does not require current Course enrollment when a valid historical completion survives.

Imported records preserve the original completion and calculated expiry rather than creating a new completion date. Orphaned or missing LearnDash history is not invented.

After import, CCM can send a dedicated certificate-update message only to valid, Expiring Soon or non-expiring records. Expired imports are not emailed.

New installations receive a 15-day full-feature trial. Certificates issued during the trial remain verifiable after the trial ends.

Trial or licence expiry pauses new CCM issuance, new IDs, award-triggered automatic email and historical import. Existing verification, reporting and lifecycle management remain available. Enabled Expiring Soon notices for existing credentials also continue to run.

CCM Pro activates one production site. CCM Agency activates up to ten production sites. Development and staging environments do not consume production activations where supported by the licensing service.

Deactivation retains settings and issuance records. Reactivating CCM restores the previous configuration.

Enable the clean-uninstall option only when you intend to remove CCM permanently. Deleting the plugin with that option enabled removes CCM tables, options, metadata, generated QR files and the Compliance Officer role. Public verification links can no longer resolve once the issuance records are deleted.

Confirm that the learner reached a qualifying LearnDash award event while CCM issuance was enabled and that an issuance exists in Issued Certificates.

CCM shortcodes do not accept public user or Course overrides. They remain blank when the protected native certificate URL does not match a valid issuance context.

Confirm that email is enabled for the relevant Course, Quiz or Group type and verify that the recipient address is correct. Check the site’s SMTP or transactional-mail logs and spam filtering.

If the administrator-copy option is enabled, CCM uses the current WordPress Administration Email Address as a BCC recipient. Confirm that this address is correct under Settings → General.

A successful wp_mail() response means WordPress accepted the message for delivery; only the receiving mail system can confirm final receipt.

Confirm that the Expiring Soon email is enabled, the warning window is greater than zero, and the credential has a future expiry date inside that window.

Revoked, already expired and non-expiring credentials are not eligible. CCM sends only one notification for each exact recorded expiry date.

Scheduled notices depend on WordPress Cron. On low-traffic sites, configure a real server-side cron request to WordPress if scheduled tasks do not run reliably.

CCM stops retrying after three failed attempts for the same expiry date. Check the Issued Certificates record for the recorded failure and confirm the site’s email configuration before changing the expiry date or retrying operationally.

Select an image explicitly from the WordPress Media Library in the verification-template settings and confirm that the Credential Card layout is active.

CCM does not automatically use the WordPress Site Logo or Site Icon. The Formal Record layout intentionally omits the custom icon.

Use CCM’s Print verification record button below the resolved credential rather than the browser’s general print command from an unrelated page state.

The CCM print stylesheet isolates the verification record and adds the verification timestamp. If surrounding theme content still appears, clear page and CSS caches and check whether a theme or optimization plugin is overriding print media rules.

Exclude the verification page from full-page or CDN caching if the caching layer does not vary correctly by query string. Clear any existing page cache after changing the verification template.

Confirm that the WordPress user still exists, the LearnDash completion activity survives, and the completed Course currently has a native LearnDash certificate assigned.

Current Course enrollment is not required. Missing or deleted LearnDash activity, including Group history removed by LearnDash, is outside the import boundary.

Group membership alone does not grant access. Admit the user explicitly, enable managed LearnDash Group access if required, and confirm that the user is currently a Group Leader of the relevant Group.

Frozen CCM verification data remains available after permanent user deletion, but LearnDash cannot regenerate that learner’s protected native certificate or PDF without the original WordPress user.